Apply for FlySafair Call Centre Agent Jobs 2026 in Johannesburg. Permanent positions available for candidates with call centre experience. Closing date: 12 June 2026.

FlySafair is recruiting 6 Call Centre Agents for its Customer Care Centre at its Head Office in Bonaero Park, Johannesburg. This permanent opportunity is ideal for candidates with call centre experience who are passionate about customer service and thrive in a fast-paced environment.

Job Overview

• Position: Call Centre Agent
• Company: FlySafair
• Reference Number: callcentre_agent4
• Location: Bonaero Park, Johannesburg, Gauteng
• Employment Type: Permanent
• Number of Positions: 6
• Industry: Aviation
• Salary: Market Related
• Closing Date: 12 June 2026

About the Role (Call Centre Agent)

The successful candidates will join FlySafair’s Customer Care Centre team and provide professional support to passengers and customers. The role involves handling inbound customer enquiries, assisting with travel-related issues, and delivering exceptional customer service.

Key Responsibilities

• Receive and manage customer and passenger calls.
• Assist customers with delays, cancellations, and travel disruptions.
• Explain airline processes and procedures.
• Provide support via telephone and written communication.
• Handle confidential customer information professionally.
• Work collaboratively within a team environment.
• Perform shift work, including weekends and public holidays.

Minimum Requirements

To qualify for this opportunity, applicants must have:

• Grade 12 / Matric certificate.
• 1–4 years of call centre experience.
• Strong English communication skills (spoken and written).
• Good computer literacy skills.
• Excellent telephone etiquette.
• No criminal or adverse credit record.
• Ability to work flexible hours, weekends, and public holidays.

Advantageous Qualifications

• Travel and tourism qualification.
• Relevant customer service qualification.
• Own reliable transport.

Skills and Competencies

FlySafair is looking for candidates who demonstrate:

• Excellent customer service skills.
• Strong conflict resolution abilities.
• Patience and professionalism.
• Reliability and trustworthiness.
• Ability to work under pressure.
• Effective time management.
• Strong focus when handling customer objections.
• Excellent attendance and punctuality.

Shift Schedule

Successful applicants will work rotational shifts, including:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00

Weekend and public holiday shifts form part of the roster.

Why Apply?

This role offers an opportunity to build a career within South Africa’s aviation industry while gaining valuable customer service experience with one of the country’s leading low-cost airlines. Candidates who enjoy helping people, solving problems, and working in a dynamic environment are encouraged to apply.

How to Apply

Applications must be submitted online through the FlySafair careers portal.

Important Notes

• Email applications will not be accepted.
• Preference will be given to members of under-represented designated groups.
• If you do not receive feedback within two weeks after the closing date, consider your application unsuccessful.
• FlySafair reserves the right not to fill the position.

Closing Date: 12 June 2026

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