Apply for DHET Call Centre and Client Services Officer vacancies 2026 in Pretoria. Salary R325 101 per annum. Closing 27 February 2026. Apply online now!

The Department of Higher Education and Training (DHET) is inviting applications for Call Centre and Client Services Officer (X2 Posts) in Pretoria. If you are looking for DHET vacancies 2026 in Corporate Services, this opportunity offers stable government employment and career growth.

Location: Pretoria
Salary: R325 101 per annum (Level 07)
Closing Date: 27 February 2026
Reference Number: DHET69/02/2026

Call Centre and Client Services Officer (X2 Posts)

Branch: Corporate Services

Chief Directorate: Corporate Communication

Directorate: Internal Communications and Client Services

Minimum Requirements

To qualify for this DHET Call Centre vacancy, you must have:

• Bachelor’s Degree or National Diploma (NQF Level 7) in Public Relations or related qualification
• Minimum 1 year experience handling inbound and outbound calls
• Proficiency in English
• Ability to speak at least three additional official languages (advantage)
• Computer literacy (MS Office package)

Required Competencies

• Excellent telephone etiquette
• Strong written and verbal communication skills
• Good interpersonal skills
• Customer service orientation
• Ability to take ownership of enquiries
• Self-motivated and disciplined
• High ethical standards
• Innovative and energetic approach

Key Responsibilities

As a Call Centre and Client Services Officer, you will:

• Facilitate communication with stakeholders and the public
• Respond to Higher Education and Training enquiries and complaints
• Provide accurate information about DHET services
• Handle Presidential Hotline enquiries
• Obtain and verify client information
• Resolve queries efficiently and within timeframes
• Escalate complex enquiries to relevant units and follow up until finalised
• Maintain communication equipment
• Ensure service delivery standards are upheld
• Compile reports
• Deliver exceptional customer service

How to Apply for DHET Vacancies 2026

The Department of Higher Education and Training (DHET) only accepts online applications.

Apply via: http://z83.ngnscan.co.za/apply
Or visit the DHET website and click the “Apply Now” button

Required Documents:

• Completed and signed New Z83 form
• Comprehensive CV

Only shortlisted candidates will be required to submit certified copies of qualifications and supporting documents.

Important Notes

• Foreign qualifications must be evaluated by South African Qualifications Authority (SAQA)
• Shortlisted candidates may undergo:
  • Practical assessment
  • Integrity assessment
  • Competency exercise
• Successful candidates will undergo security clearance
• Personnel suitability checks will be conducted
• Preference will be given to women and persons living with disabilities
• If you are not contacted within three (3) months after the closing date, consider your application unsuccessful

Why Apply for DHET Call Centre Vacancies?

Working for DHET provides:

• Competitive government salary
• Stable public service employment
• Career advancement opportunities
• Opportunity to serve the public in Higher Education and Training

Closing Date: 27 February 2026
Location: Pretoria

Submit your DHET Call Centre and Client Services Officer application before the deadline to avoid missing out on this government opportunity.

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