Apply for Contact Centre Agent x38 jobs at SANRAL. NQF 5 required with 3+ years’ experience. Nationwide roles. Deadline: 11 Aug 2025. Apply online now!

Start Your Career as a Contact Centre Agent at SANRAL – 38 Vacancies Available!

SANRAL is seeking 38 experienced Contact Centre Agents to join its national team. If you have a NQF 5 qualification in Contact Centre/Customer Service and at least 3 years’ experience in a call centre environment, this is your chance to contribute to meaningful national projects including toll queries, pothole reports, and vendor support.

Minimum Requirements:

• NQF 5 Certificate in Contact Centre or Customer Service
• Minimum 3 years’ experience in a contact/call centre environment

Advantageous Experience:

• Proficiency in CRM systems
• Familiarity with contact centre systems like SMARTZ or Avaya

Technical Competencies:

• Strong knowledge of customer care best practices
• Understanding of call handling metrics (AHT, FCR, SLA)
• Skilled in ticketing and CRM platforms, including case logging
• Awareness of data accuracy, POPIA compliance, and confidentiality protocols

Key Responsibilities:

1. Customer Engagement:

• Handle inbound and outbound calls, emails, and digital queries
• Offer prompt and professional responses across all SANRAL projects
• Follow standard operating procedures and service protocols

2. Operational Duties:

• Accurately log and track cases using internal systems (e.g., SMARTZ, CRM)
• Provide Tier 1 (First Contact) resolution
• Escalate unresolved issues and ensure proper feedback is given
• Conduct proactive outbound campaigns and data capturing
• Support testing of new processes and contribute to Knowledge Management

3. Reporting & Continuous Improvement:

• Monitor daily, weekly, and monthly ticket volumes, trends, escalations, and system compliance
• Maintain SANRAL’s service standards and reputation

Additional Information:

Employment Reference Checks:

Shortlisted candidates will need to complete a consent form for employment verification.

Employment Equity:

Appointments will align with SANRAL’s Employment Equity Plan.

Note:

SANRAL reserves the right not to fill any advertised position.

How to Apply:

Submit your application via SANRAL’s online Career Portal:
Apply Here

Applications close on 11 August 2025. Apply early to avoid missing out!

Don’t Miss Out on this Contact Centre Agent Opportunity!

Be part of a dynamic national team solving real customer service challenges. Apply now and advance your contact centre career with SANRAL!

Thanks for visiting Work in Mzansi. Please visit us again.