Apply for the Digital Customer Success Co-Ordinator job at Oxford University Press in Goodwood. Support digital platforms, CRM systems, and customer success. Apply online!

Location: Goodwood, Cape Town, Western Cape
Company: Oxford University Press Southern Africa
Job Type: Permanent
Reference Number: Digital Customer Success Co-Ordinator
Closing Date: 24 October 2025
Salary: Market Related
Employment Equity: Yes

About Oxford University Press Southern Africa

Oxford University Press (OUP) Southern Africa, part of the University of Oxford, is a global leader in educational publishing. The organisation’s mission is to advance learning and research by providing world-class educational content and digital solutions that empower learners and educators worldwide.

OUP is looking for a motivated and detail-oriented Digital Customer Success Co-Ordinator to join its team in Goodwood, Cape Town. This permanent position offers an exciting opportunity to work with digital products and platforms, supporting customer success and enhancing digital engagement across South Africa’s education sector.

Job Purpose (Digital Customer Success)

The Digital Customer Success Co-Ordinator will manage customer relationships, oversee the digital customer success journey, and provide first- and second-line support for digital platforms. This includes onboarding, training, CRM administration, and query resolution. The role involves close collaboration with internal teams and external stakeholders to ensure customer satisfaction and continuous improvement of digital product performance.

Key Responsibilities

1. Customer Relationship Management

• Build and maintain trusted advisory relationships with digital product customers.
• Act as a customer advocate to ensure maximum value and satisfaction from OUP’s digital products.

2. Customer Success Journey Mapping

• Manage and track onboarding, adoption, and retention processes.
• Monitor customer interactions and suggest improvements for enhanced experience.

3. Cross-Functional Collaboration

• Work closely with Sales, Marketing, Product, and Customer Services teams.
• Support conversion, retention, and cross-selling opportunities for digital platforms.

4. Sales Technology & CRM Administration

• Assist the Sales team with Salesforce and other digital tools.
• Manage data analysis, reporting, and system updates.

5. Training & Support

• Conduct in-person and virtual Salesforce training sessions for staff.
• Provide guidance on sales technology best practices.

6. Strategy & Problem-Solving

• Promote ongoing CRM and sales technology usage aligned with business goals.
• Support continuous system enhancements and process improvements.

7. E-Vendor Query Management

• Act as the first point of contact for e-vendor queries.
• Ensure all vendor-related requests are handled promptly and efficiently.

Minimum Requirements

Education:

• NQF 5 Certificate or Diploma in Sales, Marketing, or Education.

Experience:

• Minimum 2 years’ experience working with digital products and platforms.
• Minimum 2 years’ experience in customer relationship management and CRM systems (Salesforce preferred).
• Minimum 2 years’ experience in digital customer success processes or project management.
• Knowledge of South African schools, HE, and TVET markets is advantageous.

Core Competencies and Attributes

• Strong analytical and detail orientation.
• Excellent planning, organisation, and time management skills.
• Innovative, solutions-driven mindset.
• Strong presentation, reporting, and research skills.
• Ethical, reliable, and delivery-focused.
• Proven ability to manage complex projects and meet deadlines.

Oxford University Press Offers

• Competitive remuneration package (based on experience).
• Medical aid and pension benefits.
• Statutory leave entitlements.
• Continuous training and professional development opportunities.
• A supportive, inclusive, and ethical work environment.

Why Join Oxford University Press?

By joining OUP, you become part of a legacy of excellence in education, innovation, and digital transformation. You’ll work in a collaborative environment where your skills in customer success, data, and technology help drive meaningful change in education across Southern Africa.

How to Apply

Submit your application via the official Oxford University Press Southern Africa careers portal before 24 October 2025:

Apply today for the Digital Customer Success Co-Ordinator position in Goodwood and help Oxford University Press shape the future of digital learning in South Africa!

Thanks for visiting Work in Mzansi. Please visit us again.