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Now Hiring: Client Service Officer: Customer Services (X84 Posts) | Department of Employment and Labour

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Client Service Officer

Apply for Client Service Officer: Customer Services roles across Eastern Cape Labour Centres. 84 permanent posts available.

Various Locations
Salary: R269 499 per annum (Level 07)
Closing Date: 08 August 2025 (16:00 for walk-ins, 00:00 for online)
Reference Numbers: Vary by location – see list below
Job Type: Permanent | Entry-Level Government Job
Department: Employment and Labour
Application Form: New Z83 form + CV (PDF, single attachment)

Client Service Officer Job Overview

The Department of Employment and Labour invites suitably qualified South African citizens to apply for 84 Client Service Officer positions across various Labour Centres and satellite offices in the Eastern Cape. These roles offer a chance to serve communities by delivering frontline customer service in unemployment insurance, claims, and administrative support.

This recruitment aligns with the Department’s Employment Equity Plan, aiming to promote representation in terms of race, gender, and disability.

Minimum Requirements

  • Grade 12 / Senior Certificate (essential)
  • No previous experience required
  • Knowledge of:
    • UIF Acts and Regulations
    • Public Finance Management Act (PFMA)
    • Batho Pele Principles
    • Departmental Policies and Procedures
    • Protection of Personal Information Act (POPIA)

Skills and Competencies for Client Service Officer

  • Good interpersonal and communication skills (verbal and written)
  • Interviewing and telephone etiquette
  • Basic computer literacy
  • Conflict and time management
  • Ability to interpret legislation
  • Analytical thinking and attention to detail
  • Operational system training (on-the-job)

Duties & Responsibilities for Client Service Officer

  • Provide screening services for UIF claims
  • Process applications for Unemployment Insurance Fund (UIF) benefits
  • Register continuation of payment forms
  • Deliver general administrative support and customer assistance
  • Uphold client service excellence in line with departmental goals

Work Locations & Reference Numbers

Labour Centre: Butterworth but stationed at Centane Satellite Office Ref No:
HR4/4/6/01 (X1 Post)

Labour Centre: Butterworth but stationed at Idutywa Satellite Office Ref No:
HR4/4/6/02 (X2 Posts)

Labour Centre: Butterworth but stationed at Nqamakwe Satellite Office Ref No:
HR4/4/6/03 (X1 Post)

Labour Centre: Butterworth but stationed at Tsomo Satellite Office Ref No:
HR4/4/6/04 (X1 Post)

Labour Centre: Butterworth but stationed at Willowavale Satellite Office Ref No:
HR4/4/6/05 (X1 Post)

Labour Centre: Cradock Ref No: HR4/4/6/07 (X2 Posts)

Labour Centre: Cradock but stationed at Somerset East Satellite Office Ref No:
HR4/4/6/08 (X2 Posts)

Labour Centre: East London but stationed at EL IDZ Satellite Office Ref No:
HR4/4/8/09 (X3 Posts)

Labour Centre: Kariega but stationed at Misgund Satellite Office Ref No:
HR/4/4/6/18 (X1 Post)

Labour Centre: Kariega but stationed at Hankey Satellite Office Ref No:
HR/4/4/6/19 (X1 Post)

Labour Centre: Kariega but stationed at Patensie Satellite Office Ref No:
HR/4/4/6/20 (X2 Posts)

Labour Centre: Kariega but stationed at Jeffreysbay Satellite Office Ref No:
HR/4/4/6/21 (X2 Posts)

Labour Centre: Kariega but stationed at Humansdop Satellite Office Ref No:
HR/4/4/6/22 (X4 Posts)

Labour Centre: Komani but stationed at Cala Satellite Office Ref No:
HR/4/4/6/23 (X1 Post)

Labour Centre: Komani but stationed at Cofimvaba Satellite Office Ref No:
HR/4/4/6/24 (X2 Posts)

Labour Centre: Komani but stationed at Lady Frere Satellite Office Ref No:
HR/4/4/6/25 (X1 Post)

Labour Centre: Komani but stationed at Whittlesea Satellite Office Ref No:
HR/4/4/6/26 (X1 Post)

Labour Centre: Lusikisiki but stationed at Bizana Satellite Office Ref No:
HR/4/4/6/27 (X4 Posts)

Labour Centre: Lusikisiki but stationed at Flagstaff Satellite Office Ref No:
HR/4/4/6/28 (X3 Posts)

Labour Centre: Lusikisiki but stationed at Port St Johns Satellite Office Ref No:
HR/4/4/6/29 (X2 Posts)

Makhanda Labour Centre Ref No: HR4/4/6/30 (X1 Post)

Labour Centre: Makhanda but stationed at Port Alfred Satellite Office Ref No:
HR/4/4/6/31 (X2 Posts)

Labour Centre: Maletswai but stationed at Barkly East Satellite Office Ref No:
HR/4/4/6/32 (X1 Post)

Labour Centre: Maletswai but stationed at Sterkspruit Satellite Office Ref No:
HR/4/4/6/33 (X2 Posts)

Labour Centre Mdantsane Ref No: HR4/4/6/34 (X3 Posts)

Labour Centre: Mdantsane but stationed at High Way Satellite Office Ref No:
HR/4/4/6/35 (X3 Posts)

Labour Centre: Mdantsane but stationed at Berlin Satellite Office Ref No:
HR/4/4/6/36 (X1 Post)

Labour Centre: Mthatha but stationed at Mqanduli Satellite Office Ref No:
HR/4/4/6/37 (X6 Posts)

Labour Centre: Mthatha but stationed at Libode Satellite Office Ref No:
HR/4/4/6/38 (X2 Posts)

Labour Centre: Mthatha but stationed at Nqeleni Satellite Office Ref No:
HR/4/4/6/39 (X2 Posts)

Labour Centre: Nqanqarhu but stationed at Elliot Satellite Office Ref No:
HR/4/4/6/40 (X2 Posts)

Labour Centre: Nqanqarhu but stationed at Mount Fletcher Satellite Office Ref No:
HR/4/4/6/41 (X2 Posts)

Labour Centre: Nqanqarhu but stationed at Tsolo Satellite Office Ref No:
HR/4/4/6/42 (X2 Posts)

Labour Centre: Nqanqarhu but stationed at Ugie Satellite Office Ref No:
HR/4/4/6/43 (X1 Post)

Labour Centre: Qonce but stationed at Sutterheim Satellite Office Ref No:
HR/4/4/6/44 (X2 Posts)

Labour Centre: Qonce but stationed at Peddie Satellite Office Ref No:
HR/4/4/6/45 (X2 Posts)

Client Service Officer Application Process

Required Documents (in a single PDF):

  • Completed and signed New Z83 Application Form
  • Updated CV (with detailed previous experience)
  • Do not include copies of qualifications unless shortlisted

Download Z83 Application Form, Visit DPSA website for more information.

Shortlisting & Assessment

  • Shortlisted applicants will undergo technical competency tests
  • SMS (Senior Management Service) posts require the Nyukela Pre-entry Certificate
  • Background checks: Criminal, credit, citizenship, qualifications, employment history

Enquiries Per Labour Centre

Ms N Getyeza Tel No: (047) 491 0656
Ms L Nongena Tel No: (039) 254 7201
Mr T Mgudane Tel No: (046) 645 7700
Ms N Mkonto Tel No: (048) 881 3010
Mr S Mshumpela Tel No: (049) 892 2142
Mr M Njamela Tel No: (043) 702 7500
Ms W Koba Tel No: (041) 995 7047
Mr L Mduduma Tel No: (043) 285 0403


Ms S Zaula Tel No: (047) 501 5600
Mr S Thambo Tel No: (045) 807 5477
Ms W Koba Tel No: (041) 995 7047
Ms N Ntlokwana Tel No: (046) 622 2104
Ms N Mtwa Tel No: (039) 253 1996
Ms N Mvanyashe Tel No: (045) 932 1077
Mr R Mbali Tel No: (051) 633 2633
Mr Mbande Tel No: (043) 718 8380
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Where to Submit Your Application

All applications must be submitted via the correct email or hand-delivered/postal address specific to the location you’re applying for. Ensure you quote the correct reference number for the position and Labour Centre.

1. Butterworth

  • Postal: Private Bag X3081, Butterworth, 4960
  • Hand Delivery: ERF 9369 Blyth and Robison Streets, Butterworth
  • Email: Jobs-ECBTW@labour.gov.za

2. eMaXesibeni (Mount Ayliff)

  • Postal: Private Bag X530, eMaXesibeni, 4735
  • Hand Delivery: 52 Church Street, eMaXesibeni
  • Email: Jobs-ECMTA@labour.gov.za

3. Fort Beaufort

  • Postal: Private Bag X530, Fort Beaufort, 4735
  • Hand Delivery: 528 Alice Road, Old Teba Building, Fort Beaufort, 5720
  • Email: Jobs-ECFOB@labour.gov.za

4. Cradock

5. Graaff-Reinet

  • Postal: PO Box 342, Graaff-Reinet, 6280
  • Hand Delivery: 63 Church Street, Graaff-Reinet
  • Email: Jobs-ECGRN@labour.gov.za

6. East London

7. Kariega (Uitenhage)

8. Mdantsane

9. Mthatha

10. Komani (Queenstown)

11. Makhanda (Grahamstown)

12. Lusikisiki

  • Postal: Private Bag X1002, Lusikisiki, 4820
  • Hand Delivery: Stanford and Jacaranda Streets, Lusikisiki
  • Email: Jobs-ECLSS@labour.gov.za

13. Nqanqarhu (Maclear)

14. Maletswai (Aliwal North)

15. Qonce (King William’s Town)

Important Notes

  • When applying for Client Service Officer Use the correct reference number for your preferred location.
  • Submit only via one method: email, hand delivery, or postal.
  • No late applications will be accepted.
  • Applications must be in PDF format (Z83 + CV only).

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