Apply for the Consumer Care Learner role at Experian Stellenbosch. Join a global leader, support consumers, and grow your career today!

Join Experian and kickstart a rewarding career in customer care while contributing to consumer trust and compliance in the financial sector.

Job Overview (Consumer Care Learner )

Experian is looking for a Consumer Care Learner to join our Customer Service team in Stellenbosch. This permanent, full-time role is vital in managing consumer disputes and ensuring strict compliance with the National Credit Regulator (NCR). If you have a passion for helping people, strong communication skills, and a drive to grow in a global organization, this opportunity is for you.

Why This Role Is Critical

This position plays a key role in:

• Maintaining consumer trust by resolving queries and disputes.
• Ensuring legal and regulatory compliance with the NCR.
• Supporting Experian’s reputation for excellence in customer data integrity and digital engagement.

Key Responsibilities

As a Consumer Care Learner, you will:

• Handle a wide range of consumer queries through email, web, and digital channels.
• Take inbound calls to assist with credit report-related questions.
• Log, investigate, and resolve consumer disputes following regulatory standards.
• Support Experian’s self-service platform, Up, by assisting with activations and unlocks.
• Engage with consumers via Facebook, WhatsApp, HelloPeter, and Experian’s chatbot, Ed.
• Provide professional, timely, and accurate consumer support across all platforms.

What You’ll Need

• Grade 12 (NQF Level 4)
• Customer Service Certificate (advantageous)
• Previous experience in a Contact Centre or customer service environment
• Proven ability to deliver customer service excellence
• Skills and attributes:
  • Customer-centric mindset
  • Excellent verbal and written communication
  • Digital adaptability and social media savvy
  • Analytical thinking and attention to detail
  • Initiative, accountability, and resilience under pressure
  • Team collaboration and follow-through
  • Tech literacy and target-driven approach
  • Understanding of basic accounting (beneficial)

Why Join Experian?

Experian is a global data and technology leader, helping millions of people and businesses unlock opportunities through data, analytics, and innovation. We operate across 32 countries with over 22,500 employees worldwide.

We’re proud to offer:

• A people-first culture recognized by Great Place to Work™ and Fortune’s World’s Best Workplaces™ 2024.
• A commitment to Diversity, Equity, and Inclusion (DEI).
• Career growth, wellness initiatives, rewards & recognition, and authentic collaboration.
• Equal opportunity employment where everyone can bring their full selves to work.

Location

Stellenbosch, South Africa – Hybrid work environment (Hub-based)

How to Apply

Ready to make an impact and grow your career with a global leader? Apply now to join Experian as a Consumer Care Learner and be part of creating a better tomorrow, together.

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